Digital servicing for UK lenders
Your customer
servicing, connected.
We build, integrate, maintain and continually improve your digital servicing experience, connecting your systems, your team and your customers.
THE MY ACCOUNT APP
Your service.
In their hands.
One familiar place for customers to manage payments, read messages and find their documents.
Good morning, Alex
A little more in control.
Your remaining balance
£2,450.00
Support is a message away.
- Payments, made simpler.
- A direct line to your team.
- Documents, always to hand.
Built for the life of the customer relationship.
A product. A partnership. An ongoing service.
Built around your business.
Taken care of for the long term.
Bring your systems, processes and ambitions. We bring the technology and UK credit expertise to connect them to a better customer experience.
- Your systems.
Working together. - We build the integrations around your business, connecting account information, payments and communications to the tools you already use.
- Our expertise.
Beyond the launch. - One specialist team to look after the apps, integrations and customer journeys, with ongoing support as part of the relationship.
- Your business moves.
We move with it. - Keep improving the experience as your products, processes and customer needs change, with a team that stays close to your business.
01 / CONNECTED
02 / MANAGED
03 / EVOLVING
The whole journey, joined up
From something happening.
To something getting done.
Connect the account event, the customer’s next step and the work behind the scenes.
An example journey
A statement.
A conversation.
A clear next step.
Your customer stays informed.
Your team stays in the picture.
- 01
Connect the event.
A new annual statement is available in your platform. The customer journey begins.
- 02
Make the next step easy.
A notification takes your customer straight to the document in their secure app.
- 03
Keep support close.
If something needs explaining, the customer can start a conversation from their account.
- 04
Bring the activity back.
Connect the response to your servicing workflow, so your team can see what needs attention.
An experience your customers can make their own
All the everyday essentials.
One familiar place.
A native iOS and Android app brings your service into your customers’ hands, with the journeys and support connected behind it.
- Payments made simpler.
- Help customers stay on top of what’s due, manage repayments and take the next step when they need support.
- A timely nudge.
- Bring important account updates to the lock screen with push notifications that keep customers in the loop.
- Keep the conversation going.
- Give customers a familiar place to find your communications and reach out when they have a question.
- Less paper. More clarity.
- Put annual statements and important documents within easy reach, whenever customers need them.
- Support through collections.
- Make it easier to understand an outstanding payment, respond to a reminder and get in touch about the way forward.
- Familiar. Fast. Secure.
- Bring the convenience of Face ID and fingerprint sign-in to everyday account servicing on iOS and Android. Explore security
Integration is what we do
Whatever powers your business,
we connect to it.
Your lending platform. Your CRM. Your payment services. We build the connections around your existing technology and the way your team works.
Start with the systems you have. Shape the experience you want.
Let’s talk about your setupBUILT AROUND YOUR BUSINESS
Your connected servicing technology
A connected customer experience
A native experience. A specialist team.
Easy to get into.
Made to feel familiar.
Give customers a familiar way to access their account with Face ID or fingerprint sign-in on supported devices. We keep the experience connected to the service behind it.
- Face ID & fingerprint sign-in
- Use the authentication features built into supported devices.
- Native from the start
- Purpose-built apps for the iOS and Android experience.
Hello again, Alex.
Your account. Only a touch away.
A better customer experience starts here
Keep your systems.
Move your servicing forward.
Let’s talk about your business, your customers and the journeys you want to improve.
For UK lenders.
Built around your business.